FastViewer Supported – Today’s solution to solve problems on-line

If your customer or colleague has a problem with their computer and requires support, using Fastviewer Supported you are able to remotely access the recipients PC at a click of a button from anywhere in the world.

All you have to do is to start a FastViewer session and exchange the meeting number. Then you can take control of the remote PC, interact with the client/colleague if required and solve the problem. You also have the ability to support a number of computers simultaneously.  It works across Firewalls, without the need to enter IP addresses or other administrative obstacles.

This is a product that is typically used by a customer support team or a help desk but can also be used as a one to one meeting tool, allowing you to use one licence for a number of tasks, you can also share the licences with your colleagues so there is no need to purchase licences per head, allowing you to keep the cost of these tools down.

Standard Uses:
- IT Support division
- Help desk
- One to One meetings

FastViewer SideBar The use of a support application is up to 75% determined by the usability. How simple it is to take control, the look and feel and the ability to personalise the service. With the V3 we have significantly improved the usability, reduced the number of clicks per function and now offer a simple click to access the entire online services of FastViewer. Session List When using online presentation tools Fastviewer understand that transparency increases the security on an online meeting, you need to know, whose desktop is being shown and who has what rights and control. This information needs to be visible and clear to the organiser. FastViewer new session list allows the presenter see all this information at a glance.   Application filter Now, you are able to share more than one program. If you there are for example two Word-docs on your screen, you can decide which one should be transferred.   Monitor If the presenter has several monitors you can, at a touch of a button select which one should be transferred.   Chat In this window all chat messages sent are displayed to the Organiser. You can configure who has the right to use the chat. You can deactivate the chat function for specific participants by clicking the "Off"-button. They will still see the chat, but are not able to write a message. Select if your chat message should be sent to all participants or just to one.

File board
Share your files with your participant/s by uploading them into the file board during the session. Participants just need to click on these files to down load them.  

Video
With the video transfer you can show your web cam images during the session. The most important feature is the possibility to select the video quality, the video source and the transfer control. Every user only receives the amount of images that suites their capacity.  

VoIP (Voice over IP)
The VoIP solution, which is integrated in the V3, offers you the possibility to communicate via the VoIP application. If you have an online meeting participants can join the presentation without having to dial the teleconference number.  

Information
Here you can see the communication server used (the server, which is used to connect master and client). "Connection type" shows which is used for the communication. You can see "Receiving/Sending" the amount of bytes, that are received/sent per second. Also the "Total received/Total sent" total amount. "Version" shows you the to ensure that you using the latest version.  

Telephone conference
FastViewer offers a telephone conference service which is directly linked to the Web conference, with the same meeting number as the session number to a good selection of countries.  Also Fastviewer Audio offers a way to have a Moderator and Participant on the Audio - What this means to you is that you have the ability to Mute the participants lines to ensure no interruption or to reduce and back ground noise on the calls, you can lock the call so that you are not interrupted by late callers, the numbers are not the same which helps to increase the security of the Audio service, additional functionality is available on the data sheet on the site.  

Whiteboard
Working together is the main aim of online collaboration. Therefore efficient tools are necessary. The new FastViewer Whiteboard is a perfect tool to optimise the collaboration of session participants. Whiteboards are an essential help to visualise ideas and concepts.   

WebClient
With FastViewer you only need a browser with an Internet access. Do you have a mobile phone with Internet access? Perfect! No installation, no flashplayer and no matter what operating system. Just start the browser and the meeting begins. The WebClient is based on HTML and simply needs a web browser with activated JavaScript. Thus it is usable on any operating system. Even a Windows Mobile, Blackberry or iPhone.  Fastviewer have also a free App for the Iphone, down load it now!

Record function
You have the possibility to save all activities in a session as a video. The record is audit-proof and does not need any external player for playback.

- Understandable communication via desktop sharing
- Underlining of the words with mouse movements
- Support visits - substantial reduction of travel expenses
- Environmental protection – active reduction of CO2-emissions
- Increasing data exchange security (AES 256-Bit coded)
- Co-operate regardless of geographical distance
- Strong efficiency increase of the support department
- Strong improvement of the response time for problems of your customers

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