supported – Today´s Solution to Solve On-line Problems
Does your customer have any problems with his software or does he need any other support? Keep calm. Very often it is only one little thing and a view on the customer’s computer is sufficient to fix the problem. But if this computer is far away, telephone-support can become a difficult and time-costing affair.
“supported” is the fastviewer solution for all cases. With “supported” you can actively interact on a third computer. That is real on-line assistance - at any time, at any place. All you have to do is that both parties start a fastviewer session just by exchanging their meeting number. Then you can immediately access the remotely PC and solve the problem. It also works across Firewalls, without any input of IP addresses or other administrative hurdles.
_Understandable communication via desktop sharing
_Underlining of the words with mouse movements
_Support visits - substantial reduction of travel expenses
_Environmental protection – active reduction of CO2-emissions
_Increasing data exchange security (AES 256-Bit coded)
_Co-operate regardless of geographical distance/ Optimal collaboration over large distance
_Strong efficiency increase of the support department
_Strong improvement of the response time for problems of your customers